Terms of service

By accessing or using the Al Qalam Perfume website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as our Privacy Policy and Refund Policy.

2. Product Information

  • We strive to provide accurate descriptions, images, and pricing for all products.

  • Al Qalam Perfume reserves the right to modify product details, descriptions, prices, or availability at any time without prior notice.

  • Product colors and sizes may slightly vary due to monitor settings and manufacturing processes.

3. Ordering and Payment

  • Ensure that all information provided during checkout is accurate and complete.

  • Payment options include credit/debit cards, net banking, and other methods specified at checkout.

  • Orders are subject to availability and acceptance by Al Qalam Perfume.

4. Shipping and Delivery

  • We aim to process and ship orders promptly.

  • Shipping costs and estimated delivery times are displayed at checkout.

  • India: Delays due to unforeseen circumstances such as weather or public holidays are beyond our control.

  • International: Delays due to customs, shipping restrictions, or weather conditions are beyond our control.

5. Returns and Refunds

  • Please refer to our Refund Policy for details on returns and refunds.

  • Perfume returns must meet specific conditions outlined in our Refund Policy.

  • Contact our customer support team for assistance with returns or exchanges.

6. Privacy and Security

  • We respect your privacy. For details, refer to our Privacy Policy.

  • All payments are processed through secure gateways to protect your financial information.

7. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is protected by copyright and other intellectual property laws.

  • Unauthorized use, reproduction, or distribution of content is strictly prohibited.

8. Limitation of Liability

  • Al Qalam Perfume is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

  • We do not guarantee uninterrupted access to our website or services.

9. Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which Al Qalam Perfume operates.

10. Contact Us

For any questions or clarifications regarding these Terms and Conditions, please contact our customer support team at:

Email: info@alqalamperfume.com