Refund policy

We want you to be completely satisfied with your purchase from our online store. If you’re not happy with your perfume, we offer a simple and transparent return and refund process.

Please read the following guidelines carefully:

Eligibility for Returns

  • You can return unopened perfume within 72 hours of purchase for a refund or replacement.

  • For in-store purchases, please bring your receipt for the return.

  • For online purchases, provide the order confirmation number from your email when returning the item.

Damaged or Defective Items

  • If the perfume arrives damaged during shipment or is defective upon arrival, you are eligible for a return.

  • Contact our customer support within 24 hours of receiving the product to initiate the return process.

Return Process

To return an item, please follow these steps:

  1. Contact our customer support via email or phone to notify us of the return.

  2. Your item will be picked up by our courier partner.

  3. Once we receive the returned item in its original condition, we will process your refund or replacement.

Refunds & Store Credit

  • Refunds will be issued within 15 days of receiving the returned item.

  • Refunds will be provided in the form of store credit (gift card or voucher) that can be used for future purchases at our shop or online store.

  • This credit will be valid for future purchases only and cannot be exchanged for cash.

Exceptions

  • Perfume must be returned in its original condition, unopened, and with all packaging intact.

  • We cannot accept returns for used or partially used perfume due to hygiene reasons.

Refund Policy (International Orders)

All international orders are non-refundable and non-cancellable once shipped. Refunds cannot be issued for delays, customs holds, returned shipments, or documentation-related issues after dispatch, as international shipping involves customs processing, carrier fees, and regulatory costs. In the event of a customs-related return, the order will be reprocessed and resent, not refunded. By placing an international order, the customer agrees to these terms.

Contact Us

If you have any questions or need assistance with your return, feel free to reach out to our customer support team: