Shipping policy

Thank you for shopping with us at Al Qalam Perfume We want to ensure you have a delightful shopping experience, which includes a smooth and efficient shipping process. Please review our shipping policy below:

1. Processing Time:

  • Orders are typically processed and shipped within 1-4 business days (excluding weekends and holidays).
  • Please note that processing may take longer during peak seasons or promotional periods.

2. Shipping Methods and Rates:

  • We offer several shipping options, including standard shipping, expedited shipping, and international shipping.
  • Shipping rates and delivery times vary based on the selected shipping method and destination.
  • Customers can view the available shipping methods and rates during the checkout process.

3. Domestic Shipping (within India):

  • Standard Shipping: Estimated delivery within 4-7 business days.
  • Express Shipping: Estimated delivery within 3-6 business days.
  • Free Shipping: Available for orders exceeding a specified amount (check website for current threshold).

4. International Shipping:

  • We ship to select international destinations.
  • International shipping rates and estimated delivery times vary based on the destination country.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country's authorities.
  • Al Qalam Perfume offers international shipping to select destinations. International delivery timelines generally range from 15 – 25 business days; however, delays of several weeks may occur due to customs inspections, documentation requirements, courier transit issues, local regulations, or unforeseen logistical delays. In some cases, shipments may be returned to the origin facility due to customs-related procedures or documentation issues. If this happens, Al Qalam Perfume will take necessary corrective action and re-attempt shipment. Delays caused by customs authorities or international carriers are beyond our control and do not qualify for cancellation.By placing an order with us, you agree to adhere to our shipping policy outlined above. We appreciate your trust in Al Qalam Perfume, and we're committed to providing you with exceptional service every step of the way.

5. Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
  • Customers can track their orders using the provided tracking number through our website or the carrier's website.

6. Shipping Restrictions:

  • Some products may have shipping restrictions due to regulatory requirements or airline policies.
  • Customers will be notified during the checkout process if any restrictions apply to their order.

7. Address Accuracy:

  • Customers are responsible for providing accurate shipping information during checkout.
  • We are not liable for delays or undelivered orders due to incorrect or incomplete shipping addresses provided by the customer.

8. Shipping Delays:

  • While we strive to deliver orders within the estimated timeframe, unforeseen circumstances such as weather delays or carrier issues may occur.
  • We will make every effort to communicate any significant shipping delays and provide updates on the status of your order.

9. Shipping Notifications:

  • Customers will receive email notifications regarding the status of their order, including confirmation, shipment, and delivery updates.
  • For any questions or concerns regarding your shipment, please contact our customer support team at
  • info@alqalamperfume.com and chat us +919236037940.

10. Returns Due to Shipping Issues:

  • In the event of shipping-related issues such as damaged products or lost packages, please refer to our Returns & Refunds Policy for instructions on how to proceed.

If you have any questions or need further assistance, please don't hesitate to contact us.

Thank you for choosing Al Qalam Perfume