Privacy policy

At Al Qalam Perfume (“we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1- Information We Collect

We collect the following types of information:

Personal Information

  • Name, email address, phone number, and shipping address.

  • Payment information (securely processed by our payment providers).

  • Any other information you provide voluntarily, such as when contacting customer support.

Automatically Collected Information

  • IP address, browser type, device type, pages visited, and visit timestamps.

  • Cookies and similar technologies to analyze website usage and improve your experience.

2- How We Use Your Information

Your information helps us:

Order Fulfillment

  • Process and ship your orders.

  • Communicate with you regarding your purchases or account.

Improving Our Services

  • Analyze website traffic and user behavior.

  • Enhance website functionality and overall user experience.

Marketing & Communication

  • Send promotional emails, offers, and updates (you can opt-out anytime).

  • Provide customer support and respond to inquiries.

3- Sharing Your Information

We do not sell your personal information. We share information only in these cases:

Service Providers

  • Trusted partners such as Delhivery, DTDC, Bluedart, etc., to deliver your orders.

Legal Compliance

  • If required by law or to protect our rights, property, or safety.

4- Your Rights

You have control over your personal data:

  • Access & Update: Log in to your account to review or update your information.

  • Opt-Out: Unsubscribe from marketing emails using the link in any email.

  • Request Deletion: Ask us to delete your personal information (subject to legal or contractual obligations).

5- Data Retention

We keep your information only as long as needed to fulfill this Privacy Policy or comply with the law.

6- Security

We use industry-standard measures to protect your personal information. However, no online system is 100% secure.

7- Changes to This Policy

We may update this Privacy Policy occasionally. Updates will appear on this page with the new Effective Date. Please check periodically.

8- Contact Us

For questions or concerns, reach out to us at:

📧 Email: info@alqalamperfume.com