الشحن

This policy applies to orders placed with Al-Qalam Perfume at alqalamperfume.com. Please read it together with our Returns and Refunds Policy. Nothing in this policy limits rights or remedies available under applicable law.

1. Order processing

Orders are typically processed and dispatched within 1–4 business days, excluding weekends and public holidays. Processing may take longer during busy periods or where order details require verification. We will communicate significant delays using the contact details provided with your order.

2. Shipping availability and charges

Available delivery options and shipping charges depend on your delivery address and order and are displayed at checkout. Express delivery or free shipping applies only when offered for your order at checkout or under a clearly stated promotion. We do not promise every shipping option for every location.

3. Delivery within India

Estimated transit times after dispatch are 4–7 business days for standard delivery and 3–6 business days for express delivery where offered. Processing time is additional. These are estimates, not guaranteed delivery dates. Remote locations, public holidays and carrier disruptions may extend transit times.

4. International delivery

International delivery is available only to supported destinations where an eligible shipping option is offered at checkout. Estimated international transit time is generally 15–25 business days after dispatch. Customs inspections, documentation requirements, local restrictions and carrier disruptions can cause additional delays.

Import duties, taxes and clearance fees imposed by destination authorities are the customer's responsibility unless expressly included in the purchase. Local import restrictions may apply to fragrance products. Contact us before ordering if you are unsure about a destination restriction.

If an international shipment is delayed, rejected or returned, contact us so we can investigate. We will explain available options and any proposed additional charges before agreeing a reshipment. Customs delays do not by themselves guarantee a refund, but do not remove any rights or remedies required by applicable law. International voluntary returns and cancellations are governed by our Returns and Refunds Policy and applicable return rules.

5. Tracking

Once tracking information is available, we will share shipment details using the contact information provided with your order. Tracking updates may take time to appear on the carrier's system.

6. Delivery address

Provide a complete and accurate address, PIN or postal code and reachable phone number. Contact us promptly if you need to correct an address. Changes may not be possible after dispatch. If an incorrect address or missed delivery causes a return, we will discuss the available resolution and any applicable reshipping charges with you.

7. Delayed, lost or damaged shipments

If delivery is overdue or tracking appears stalled, contact us with your order number so we can investigate with the carrier. For a confirmed lost or undeliverable shipment, we will arrange an appropriate resolution, subject to the circumstances and applicable law.

Inspect your package on arrival. Report damaged, leaking, wrong or missing items promptly and follow the request process in our Returns and Refunds Policy. Keep the packaging and provide photos where available. Carrier delays or damage do not automatically remove your rights against us as the seller.

8. Contact

Al-Qalam Perfume
B 18/1 D-E, Reori Talab, Varanasi, Uttar Pradesh 221010, India
Email: info@alqalamperfume.com
Phone: +91 92360 37940
WhatsApp: +91 92360 37940

Please contact us before sending any return; we will confirm the return address and instructions.